There are several reasons why Prescient National’s average claims cost is 38 percent lower than competitors in the market. One is the relationships that our adjusters work so diligently to establish with our employer-insureds and their injured workers. Having a collaborative, engaging experience with a dedicated adjuster helps to foster trust and drive better claims outcomes for everyone involved.
Experienced Staff to Navigate the Claims Process
At Prescient National, our adjusters are well-educated, trained, experienced, and simply great at what they do. It takes a dedicated individual with skills to help the injured worker get the treatment needed to get well and back to work while also understanding the needs of employers. Adjusters should be inquisitive but guided by common sense. They should conduct investigations and dig into the details of an accident to uncover any issues or pitfalls that may impact the claim, possess strong communication, and deliver responsive, excellent customer service.
In addition to having experienced adjusters on staff. Prescient National also has a trainee program for new adjusters to join our claims team. It’s part of our commitment to continue our claims management servicing.
Getting to Know the Adjuster
In establishing a rapport and building a relationship with an adjuster, an employer will gain insight into the adjuster’s knowledge and experience, and objectives. This helps build trust and provides an employer with the confidence that the claim will be handled properly.
It’s also equally important for injured employees to build a relationship with the adjuster handling their claim. This not only facilitates the entire claims process but also helps to underscore that the employer’s and adjuster’s interests are aligned in helping employees get back to where they were before the injury.
Everything runs much more smoothly when there is a positive relationship and rapport among each of the principal parties: adjuster, employer, and employee. This approach also extends to building good relationships with vendors and other third parties, including case managers and attorneys, if they become involved.
Getting to Know the Employer’s Operation
At Prescient National, our adjusters take the time to know and understand an employer’s operations. This provides the adjuster with a sense of who the employer is and helps the adjuster better understand how an accident occurred.
There are many relationships to navigate as an adjuster. It’s a balancing act. The stronger these relationships are, the better the claims outcomes. We aim to connect with all those involved in the claims process and get the injured employee back to work. Getting employees the appropriate care, ensuring they receive their payments on time, and establishing a collaborative relationship will help get everyone involved on the same page.
